RETURN AND EXCHANGES
The buyer has the right to return the goods within 14 days after receiving an item. Please read our refund and exchange policy below.
We ask that the following requirements are met:
- All returned items MUST be in their original condition – unworn, unwashed, hygiene seal and tags attached and in their original garment bag. Items which have been tampered with, worn or washed will not be accepted.
- Items must not be worn, altered or have stains from make-up, deodorant, sweat or any other substance on them.
- We recommend briefly fitting swimwear over your underwear and then keep the them in the packaging in a clean environment so it can not accidentally get stained or dirty in any way.
- Swimwear must be returned in sellable condition to process refund or exchange. Any swimsuits that do not meet above requirements will not be refunded or exchanged.
HOW DO I ORGANIZE A RETURN?
If you would like to return or exchange an item, please follow our return process outlined below:
- Within 7 days of receiving your swimwear e-mail: info@gadirswim.com using the same e-mail address used to order the items. In the email, please write order number and reason for return.
- You will receive an email response within 1-2 business days with all the further steps.
- Please package the garments up in their original packaging (within 14 days of the date you received your delivery).
- We do not cover shipping cost of any items being returned or exchanged, nor do we take responsibility for lost, damaged or stolen goods. Please ensure you choose a trackable and reliable shipping company.
- Upon receipt of your returned items, we will inspect them prior to receiving approval for a refund or exchange. An email will be sent afterwards with the refund/exchange details.
- Your return will be processed within 5 business days of receiving the returned items by issuing you a store credit via email to the value of your swimwear, this does not include original shipping charges. We will confirm your refund's completion via email. Shipping costs will not be refunded. Store credit does not expire.
SALES AND DISCOUNT CODES:
All items marked as final sale, or with a discount of more tan 40% have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
PLEASE NOTE:
We do not cover international customs clearance fees or duties that your package may be subject to.
Returns outside 14 days are subject to rejection. Gadir Swim reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.
If you require more information on returns or exchanges, please email us at info@gadirswim.com